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Terms & Conditions

Welcome to our website. These Terms and Conditions (“Terms”, “Agreement”) govern your relationship with our digital platform and the dental laboratory fabrication services (the "Services", "Products") provided by our company (“Company”, “we”, “us”, or “our”) to licensed dental professionals and clinics (“Client”, “you”, “your”). By accessing our website, creating an account, or submitting a dental laboratory prescription, scan, or order, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access our services.
 

1. Business Relationship & Professional Scope

  • B2B Exclusivity: Our Services and products are strictly Business-to-Business (B2B). We manufacture custom dental restorations exclusively for licensed dental practices, cosmetic clinics, and dental professionals. We do not provide services or products directly to the general public or end consumers.

  • No Medical Advice: The Company operates solely as a custom manufacturing processing laboratory. We do not practice dentistry, provide clinical assessments, or offer medical advice.
     

2. Custom Fabrication and Client Responsibility

  • Prescription Accuracy: Each dental veneer or restoration is custom-fabricated based explicitly on the digital oral scans, physical impressions, and clinical prescriptions provided by the Client. The Client bears 100% responsibility for the clinical accuracy, suitability, and legibility of all submitted models, instructions, and scans.

  • Material Authentication: We guarantee that our dedicated processing facility utilizes authentic restorative materials from global industry leaders, including Dentsply Sirona, VITA, and Ivoclar. However, our liability regarding material performance is strictly limited to the individual warranties provided by these third-party manufacturers.
     

3. Intellectual Property Ownership

  • Proprietary Rights: All content, branding, trademarks, graphics, code, marketing copy, and digital infrastructure found on this website are the exclusive property of the Company and are protected by international copyright and intellectual property laws.

  • No Digital Exploitation: Clients are granted a limited, non-exclusive license to access the site to submit orders and manage their accounts. You may not scrape, copy, modify, distribute, or reverse-engineer any portion of our platform, brand assets, or proprietary order workflows without explicit, written authorization from us.
     

4. Logistics, Turnaround Times, and Shipping

  • Direct Processing Facility: The Client acknowledges and agrees that products are processed at our dedicated, state-of-the-art facility in China.

  • Estimated Windows: All stated turnaround times are strictly estimates. While we strive to meet every delivery date, the Company is not liable for financial losses, clinical delays, or patient inconveniences resulting from transit delays.

  • Force Majeure and Customs: We are not responsible for delays caused by international shipping carriers, customs inspections, import clearance procedures, weather conditions, or any other unexpected global logistics events beyond our reasonable control.
     

5. Pricing, Billing, and Payment Terms

  • Fee Schedules: Product pricing is outlined in our confidential B2B Fee Schedule, which may be updated periodically. Continued submission of cases following a price update constitutes acceptance of the new rates.

  • Payment Terms: Payments must be settled according to the terms established at account opening (e.g., Pay-per-Case, Net 15, or Net 30).

  • Late Penalties: Balances remaining unpaid past the designated due date are subject to a late finance charge of 1.5% per month (or the maximum allowable by law) plus all costs associated with debt collection. We reserve the right to pause the processing or shipping of active cases for any account with an overdue balance.
     

6. Warranty and Remake Policy

  • Inspection Period: The Client must inspect all custom veneers and restorations upon receipt. Any defects, transit damage, or specification mismatches must be reported to the lab within 15 business days of delivery.

  • Remake Terms: We provide a limited warranty on structural fabrication defects. A case will be refabricated at no additional charge only if:

    • The original restoration and original model are returned to our lab.

    • The remake request matches the exact specifications of the original prescription.

  • Exclusions: This warranty does not cover remakes required due to subsequent changes in the clinical preparation, faulty original impressions/scans submitted by the dentist, shade changes requested after fabrication, or patient misuse.
     

7. Limitation of Liability and Indemnification

  • Clinical Liability Disclaimer: The final seating, fit, adjustments, and installation of the veneers are the sole clinical responsibility of the purchasing dentist. The Company shall not be liable for any direct, indirect, incidental, punitive, or consequential damages—including medical malpractice claims, lost profits, or patient dissatisfaction—arising out of the clinical use of our products.

  • Indemnification: The Client agrees to indemnify, defend, and hold harmless the Company, its directors, employees, manufacturing facility partners, and affiliates from any claims, liabilities, losses, or legal costs arising out of the Client's clinical placement of the products or breach of this Agreement.

  • Maximum Liability: In no event shall the Company’s total aggregate financial liability exceed the exact amount paid by the Client for the specific case or unit giving rise to the claim.
     

8. Governing Law and Jurisdiction

  • Governing Law: These Terms and all business transactions between the Company and the Client shall be governed by, interpreted, and enforced in accordance with the laws of the State of New York, without giving effect to any principles of conflicts of law.

  • Jurisdiction: Any legal action, dispute, or proceeding arising under this Agreement shall be brought exclusively in the state or federal courts located within the State of New York, and both parties explicitly consent to the personal jurisdiction of such courts.
     

9. Modifications to This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms & Conditions at any time. If a revision is material, we will provide at least 30 days' notice on our website homepage or via email prior to any new terms taking effect. Continued use of our website or submission of lab cases after those revisions become effective binds you to the updated terms.

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